Citrus Pilates & More Inc. Policies & Procedures

All participants must remove their shoes upon entering the studio.

  • Clients are responsible for proper hydration before, during and after exercise and massage services.
  • Informed consent for exercise and/or massage therapy must be signed before participation in any activity can begin or before massage services are provided.
  • Clients must provide a list of any physical problems which may be aggravated by exercise or massage therapy determined by you or your doctor.
  • Clients must agree to notify the instructor or massage therapist before your class, session or massage treatment of any new physical problems, changes in medication or any situation that may affect your ability to exercise or receive massage therapy.
  • The instructor or LMT may decide to not exercise a participant or provide massage services because it appears that it may be compromising their health or safety.
  • Clients agree that their appointment begins at the scheduled time, if they are late for an appointment no additional time will be added and the appointment will end at the normal session time.
  • In order to receive a discount per class or semi private/private session, participants may purchase a series of pre-paid classes or sessions. Please make sure you understand the expiration dates on each series.
  • All pre-paid classes and semi private/private sessions are non-refundable and non-transferable, with the exception of situations involving medical emergencies or disabilities.
  • Clients who are unable to attend their regularly scheduled private session(s) or massage appointment due to illness or other emergencies should cancel 24 hours prior to their scheduled appointment to prevent full charges and to re-schedule their session or massage appointment.
  • Clients who fail to notify their Pilates teacher or LMT of cancellation and no show 2 sessions will be charged for all missed appointments that had no cancellation notice and will not be scheduled for future appointments without pre-payment.
  • All payments are due at time of service. Clients wishing to be reimbursed for massage therapy sessions may request an invoice with massage therapy billing codes to turn into their insurance for reimbursements. Citrus Pilates & More Inc. does not take or offer insurance billing services.
  • Service Animals: Citrus Pilates & More Inc. recognizes and complies with the use of Service animals as described by the 2017 Florida Statute, Title XXX under Social Welfare / Chapter 413.08. (d) “Service animal” means an animal that is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work done or tasks performed must be directly related to the individual’s disability and may include, but are not limited to, guiding an individual who is visually impaired or blind, alerting an individual who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting an individual who is having a seizure, retrieving objects, alerting an individual to the presence of allergens, providing physical support and assistance with balance and stability to an individual with a mobility disability, helping an individual with a psychiatric or neurological disability by preventing or interrupting impulsive or destructive behaviors, reminding an individual with mental illness to take prescribed medications, calming an individual with posttraumatic stress disorder during an anxiety attack, or doing other specific work or performing other special tasks. A service animal is not a pet. For purposes of subsections (2), (3), and (4), the term “service animal” is limited to a dog or miniature horse. The crime-deterrent effect of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for purposes of this definition.
  • Emotional support animals are not service animals therefore not allowed at Citrus Pilates & More Inc. due to possible disruptive reasons as these animals are pets and not trained as service animals. Florida Statute 413.08 (9) A person who knowingly and willfully misrepresents herself or himself, through conduct or verbal or written notice, as using a service animal and being qualified to use a service animal or as a trainer of a service animal commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083 and must perform 30 hours of community service for an organization that serves individuals with disabilities, or for another entity or organization at the discretion of the court, to be completed in not more than 6 months.
  • Solicitation of any kind is prohibited.
  • Solicitation of a sexual nature will result in prosecution and termination of client accounts, appointments and forfeiture of any prepaid sessions. We take this matter very seriously. Don’t even think about it, don’t even joke about it.
  • Harassment of any kind against Citrus Pilates & More Inc. staff or clients will not be tolerated and will result in lifetime termination of services.